Increasing claims volume can mean more coding and billing errors, leading to a rising number of denials. Of course, this adds even more stress to the already strained payer–provider relationship. As health plans look to improve payment accuracy, they also run the risk of adding more provider friction into the process.   

At Zelis, we are on a mission to modernize the healthcare financial experience for all. As a part of that, we recognize that protecting the payer–provider relationship is key to a successful partnership. This toolkit is built to provide payers with blueprints, strategies, and best practices for improving the provider experience while also improving operations and payment accuracy.   

When there is less provider abrasion, there are more opportunities to let care flow, creating a culture of trust that empowers providers to deliver high-quality care to your members. 

Welcome to The Doctor Is In! 

Timothy J. Garrett, MD, MBA 

Chief Medical Officer