Payer Research

What Employers Expect from Payer Partners

Where gaps are emerging — and what payers need to do to stay ahead

Employer-sponsored healthcare is being redefined. Employers are balancing cost control with employee satisfaction, retention and experience — and expecting more from payer partners as a result.

Sixty-three percent of employers say transparency tools are critical, yet fewer rate current solutions as excellent. At the same time, more organizations are rethinking partnerships, with many actively considering changes to improve value and performance.

In this report, you’ll learn:

Where employer expectations are rising across cost and digital tools
Which capabilities matter most
How service, communication and transparency are shaping selection
What’s driving churn
How leading payers are adapting