For many health plan members, accessing healthcare feels like a gamble. This becomes a major source of anxiety and dissatisfaction, resulting in low trust between the member and their health plan.
Through our 2022 Health Plan Member Research, which included 1500 member surveys and 70+ hours of focus groups, we discovered this can be helped through a humanizing experience that treats members as partners.
How do we humanize the healthcare journey? Download the report to find out.
“Healthcare is not a normal commodity that you’re buying and selling, and consumers need tools that can help them gain more knowledge about not just the cost of care but also the quality of care”– Drew DiGiorgio, Wellfleet Insurance
“75% of health plan members say they prefer digital healthcare tools to traditional means of seeking and getting care”– William Blair Thought Leadership